| I'm sorry [message #93350] |
Wed, 05 December 2007 15:26  |
DJ
Messages: 1124
Registered: July 2005
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Senior Member |
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the 9400, and more recently,
laptops with brushed-aluminium cases, such as the XPS M1330 and XPS M1530.
The reports have caused some alarm, coming after incidents such as
batteries overheating and catching on fire. Dell recalled 4.1 million
laptop batteries because of such risks in 2006; other major laptop
makers, such as Acer, Lenovo and Toshiba, also recalled batteries.
In a knowledge base article published on Wednesday, Dell assured
acknowledged that "a tingling sensation may be noticed when connecting
devices to Dell notebook computers or printers and touching exposed
metal parts of the devices being connected or the parent device", but
denied that the "tingling sensation" is cause for alarm.
The jolts reported by some users are due to an electrical potential, or
voltage, between exposed metal parts of the laptop and the earth,
according to Dell. But this voltage can be found in any electrical
device powered by an AC adapter without an earth.
"The voltage does not present any risk of injury to the user," the
company said.
Earlier this year, users began noticing the voltage issue with Dell 9400
laptops. Other Dell users have reported the same issue with notebooks
such as the XPS M1530 and other notebooks with aluminium cases.
A voltage test by one user showed that the surface of the XPS M1530 was
giving off more than 100 volts of power.
Users have said they could also feel the voltage when connecting cables
or accessories.
Dell acknowledged that users might feel a "tingling sensation" but said
that the voltage is harmless.
"If conditions are right for the human body to be more conductive, such
as having wet hands or standing barefoot on a concrete floor, the
probability of sensing the tingling (electric current) increases," Dell
said in the knowledge base article. "It is recommended to unplug the AC
adapter from the parent device before attaching any cables or
accessories, as this reduces the possibility of experiencing the
tingling sensation."
Some users who have complained of the tingles or shocks have been
supplied with a three-pronged - that is, earthed - power adapter, which
solves the pr
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